Shipping policy

Thank you for supporting Wild Goose Collective. Every purchase helps sustain the work of our artists and makers while contributing to the ongoing mission of hospitality, creativity, and discipleship at The Harbour at Riondel.

Because many of our products are handmade or carefully packaged, we appreciate your patience as we prepare each order with care.

Processing Time

Orders are typically processed within 3–5 business days after payment is received.

During holidays, special events, or periods of high order volume, processing times may be slightly longer. If there is a significant delay, we will contact you using the email provided with your order.

Shipping Destinations

We currently ship throughout Canada.

If you are interested in placing an international order outside these regions, please contact us before purchasing and we will do our best to accommodate your request.

Shipping Rates

Shipping costs are calculated at checkout based on the size, weight, and destination of your order.

We strive to charge only what it costs to safely package and ship your items.

Packaging

We take great care in packaging every order to ensure it arrives safely.

Original artwork is carefully protected for shipping.
Fine art prints are shipped flat in protective packaging whenever possible.
Pottery is individually wrapped and cushioned to help prevent damage during transit.
Coffee is packaged to preserve freshness during shipping.

Combined Orders

If your order contains multiple types of products, they may be packaged together whenever it is safe and practical to do so.

In some cases, items may arrive in separate shipments to ensure they are properly protected. If this occurs, you will receive tracking information for each shipment when available.

Tracking

When tracking is available, you will receive a shipping confirmation email with tracking information once your order has been dispatched.

Delivery Times

Delivery times vary depending on your location and the shipping carrier.

Once an order has been shipped, we are unable to guarantee delivery dates, as delays caused by weather, customs, postal services, or other factors are outside our control.

Incorrect Shipping Information

Please ensure your shipping address is accurate when placing your order.

If an order is returned due to an incorrect or incomplete address, additional shipping charges may apply before the order can be resent.

Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery.

Please include:

Your order number
A description of the damage
Photographs of the item and its packaging

We will work with you to resolve the issue as quickly as possible.

Lost Packages

If your tracking information indicates your package has been delivered but you cannot locate it, please first check with members of your household or neighbours.

If you are still unable to locate your package, contact us and we will do our best to assist you in working with the shipping carrier.