Refund policy

At Wild Goose Collective, we want you to be delighted with your purchase. Every item is thoughtfully created or carefully selected, and every purchase supports the work of our artists and the mission of The Harbour at Riondel.

If something isn't right with your order, we're here to help.

Returns

If you are not satisfied with your purchase, you may request a return within 14 days of receiving your order.

To be eligible for a return, items must be:

  • Unused and in their original condition.
  • Returned in their original packaging whenever possible.
  • Accompanied by proof of purchase.

Customers are responsible for return shipping costs unless the item arrived damaged or we made an error with your order.

Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

  • Original artwork
  • Food products, including coffee
  • Gift cards
  • Sale or clearance items
  • Custom or commissioned artwork
  • Personalized products

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery.

Please include:

  • Your order number
  • A description of the issue
  • Photos of the item and its packaging

We will review your request and, where appropriate, arrange for a replacement, repair, or refund.

Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If approved, your refund will be issued to your original method of payment within 5–10 business days, depending on your payment provider.

Original shipping charges are non-refundable unless the return is due to our error or the item arrived damaged.

Exchanges

Because many of our products are handmade or one of a kind, exchanges are available only when inventory permits.

If you are interested in exchanging an item, please contact us and we will do our best to help.

How to Start a Return

To request a return or report an issue with your order, please contact us through our Contact page or by email at:

wildgoosecollective@gmail.com

Please wait for return instructions before sending any items back to us.

Questions

If you have any questions about this policy, we'd be happy to help. Thank you for supporting the artists and mission of Wild Goose Collective.